Terms & Conditions

By booking or dining with Constellare, you agree to these terms. Menu items, prices, opening hours, and availability may change without notice. We may decline or cancel a booking where required for operational, safety, or legal reasons. Nothing in these terms affects rights that cannot be excluded under applicable law. This template should be reviewed for your location and operating model before publication.

Making a Booking

A booking is confirmed when you receive written confirmation from us carrying a reservation reference, the rate name, the total including tax, and the cancellation deadline. Until that email arrives, no room is held. Please check the details on it and tell us straight away if anything is wrong, because we work from what the confirmation says.

Rates and What They Include

The rate shown at booking is the rate you pay. City tax is set by the municipality, charged per person per night, and shown separately because it cannot legally be folded into a room rate. We do not add resort fees or service charges at checkout. Where breakfast, parking, or transfers are included, the confirmation says so explicitly.

Check-In, Check-Out, and Occupancy

Check-in opens at 3:00 PM and check-out is at 11:00 AM. Early arrival and late departure depend on availability and are free of charge where the room allows it. Maximum occupancy is set by fire regulation and cannot be exceeded; we may decline to accommodate additional guests who were not declared at the time of booking.

Conduct and Our Right to Refuse

We ask guests to treat our team, other guests, and the building with ordinary courtesy. We may decline or end a stay without refund in cases of abusive behaviour, damage, illegal activity, or any conduct that puts the safety of others at risk. Smoking is not permitted anywhere indoors, and a cleaning charge applies where it occurs.

Damage and Liability

Guests are responsible for damage caused to a room or its contents beyond ordinary wear, and we will always discuss any charge with you before applying it. We are not liable for the loss of items left in public areas. A safe is provided in every room and we recommend using it for valuables, cash, and travel documents.

Changes, Force Majeure, and Governing Law

Where events beyond our reasonable control prevent us from honouring a booking (severe weather, utility failure, civil disruption), we will offer alternative dates or a full refund of amounts paid to us. Nothing in these terms limits rights that cannot be excluded by law. These terms are governed by the law of the jurisdiction in which the hotel operates.